Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase. Return postage is paid by the customer, unless the item is faulty or we sent the wrong item.

To start a return, contact us at info@thesurvived.co.uk.

If your return is accepted, we'll send you the returns address and instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at info@thesurvived.co.uk.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as opened food and ration packs, first aid and hygiene items once the seal has been broken, and fuel canisters. We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions about your specific item at info@thesurvived.co.uk.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

UK 14-day cancellation period
Notwithstanding the above, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@thesurvived.co.uk.